ADVERTISING GUIDELINES

Holiday Holiday does not sell holidays directly, we display holidays from third party advertisers. It is essential that you check the bonding arrangements of the agent you are booking with, as we can not be held responsible for any financial protection or liability for any holiday booked on the website and do not hold details of any individual holiday bookings. Holiday Holiday makes every effort to ensure your peace of mind by ensuring that advertisers comply with regulations and the law. Our Holiday Protection Promise requires anyone advertising on the website to have customer protection in place for package and flight advertising. Advertisers remain responsible for all aspects of the holidays that they are selling but have to abide by our compliance rules in order to be able to advertise on the website.

Holiday Protection Promise

We check and vet all travel agents advertising on the site and they must be approved by us to be able to advertise on the site.

Every travel agent advertising on the site must be bonded with an approved form of protection for the customer e.g. ATOL/ABTA protection.

We have a strict set of compliance rules that our advertisers must comply to.

We spot check our advertisers and their holidays and have a team specifically assigned to this task to ensure advertisers are abiding to the rules.

We encourage feedback on the agent's advertising on the site from you, the customer, including complaints which we will take action on if need be.

Book with Holiday Holiday and protect your holiday - Our Holiday Protection Promise to you:

Holiday Holiday will endeavour to ensure that all possible options are taken up by the travel agents advertising on this website to financially protect your holiday.

This includes:

Checking and vetting all travel agents advertising on the site - they must be approved by us to be able to advertise on the site.

Ensuring every travel agent advertising on the site is bonded with an approved form of protection for the customer e.g. ATOL/ABTA protection.

Compliance rules that our advertisers must comply to.

Spot checking our advertisers and their holidays to ensure advertisers are abiding to the rules.

Taking action on feedback from customers give to us via the feedback sections on the site.

ABTA and ATOL protection

Every travel agent advertising on Holiday Holiday Holiday must be bonded with an approved form of protection including ABTA/ATOL. Make sure you check the individual bonding arrangements of the agent you are booking with. For more information on ABTA/ ATOL please visit their respective websites at www.atol.org.uk and www.abta.com

Availability

It is compulsory for all agents advertising on the website to check their offers a minimum of every two weeks. Offers on screen must be shown with a specific departure date or else be currently available, which is defined as being available for departure from the UK within the next 28 days. The date the offer was posted onto the website will be displayed on the offer - this will be the last date that the offer was checked by the agent.

Pricing

Our compliance rules stipulate that all prices displayed on Holiday Holiday must be inclusive of all compulsory charges such as fuel supplements and airport charges and taxes. Any additional non-compulsory charges must be clearly shown on the advertised holiday offer. These may include transfers, in flight meals and baggage charges. Please clarify any arrangements or extras with the travel agent when booking to be sure of exactly what is included in your holiday. Single person supplements may apply.

If you have reason to believe any agent has not included compulsory extras within their price please let us know via our feedback form.

Ratings

Some countries use an official star rating system to rate their accommodation and others use independent bodies. It is advisable to check with the individual travel agent which classification system applies when enquiring about the offer.

Accommodation and Board Basis

Definitions of the different types of board basis (e.g. SC, BB) vary between operators. Please ensure that you request full details from the travel agent on the facilities available when booking or enquiring. A glossary of terms can be found on our FAQ page.

Share Basis

Share basis will be stated on each holidays offer e.g. based on share 2 Adults 2 Child, with the use of abbreviations Ad for Adult and Ch for Child within the search results e.g. Share 2xAd 2xCh If an overall Family price is available this will be shown on the holiday search results with the words 'Family prices available'

Children

Unless otherwise stated a child is considered to be up to and including 12 years old in relation to advertised holiday offers.